How do I report a faulty phone line with Sky?

Customer service phone number You can contact Sky on 0333 7591 018 to get help or report a fault. You can also check the status of your account or view your service status online at the Sky website.

Will Sky engineer call before they arrive?

If you’re switching to Sky Broadband or moving home and you have an engineer booked to install your new line, the Openreach engineer will complete a pre-visit consultation. It might be a call or a text before the visit your home to make sure it is safe for the visit to go ahead.

How do I call out a Sky engineer?

Service Call Protect at a glance

Next day. service. Call 0800 561 4461† before 4pm and we aim to get a Sky engineer to you tomorrow*
Equipment. cover. Cover your Sky box, dish and other equipment against breakdowns and accidents.
Device. cover.
Unlimited repairs. & replacements.

How do I speak to a real person at Sky?

If you need to speak to a live customer service representative in Sky customer service you need to dial 0333-759-3602. To speak with a live agent, you need to say what your reason for your call (for example, to pay my bill) and stay on the line (typical waiting time is about 1-2 minutes).

Are 0818 numbers free?

No, 0818 numbers are not free. They will be included in free minutes or call bundles. Calling an 0818 will incur a regular landline cost, depending on your mobile or landline provider’s rates. Recent changes by ComReg decided that the cost of calling these numbers must be the same as calling any other landline.

How do I report a landline not working?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

How long does it take for a Sky engineer to install Sky Q?

Homes that have a dish installed and a relatively recent version of Sky devices can have the whole replacement done within two hours. However, if you do not have the main components and there is wiring work included, it can go well over three hours.

How long does it take to get Sky installed?

How long does it take to install Sky? In most cases, it takes about two weeks to get Sky broadband or TV installed unless there’s a problem with your telephone line (or you need a new one installed), in which case it’s going to be a bit longer.

Does Sky charge for engineer call out?

The usual procedure is that you’re charged for a visit by a Sky engineer but if the fault turns out to be outside your home and an Openreach engineer is required, the service charge from Sky is refunded.