How do you teach telephone etiquette?

How do you teach telephone etiquette?

Phone Etiquette

  1. Answer the call within three rings.
  2. Immediately introduce yourself.
  3. Speak clearly.
  4. Only use speakerphone when necessary.
  5. Actively listen and take notes.
  6. Use proper language.
  7. Remain cheerful.
  8. Ask before putting someone on hold or transferring a call.

What are examples of telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

  • DO – Smile when you talk to people.
  • DON’T – Be distracted.
  • DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
  • DON’T – Shout or whisper.
  • DO – Speak clearly.
  • DON’T – Leave the caller on hold for too long.
  • DO – Make the caller feel welcome.

What are the seven steps of proper phone etiquette?

7 Fundamentals of Professional Phone Etiquette

  1. Answer Calls Promptly. Every phone ring is equal to six seconds.
  2. Your Attitude Determines Your Customer’s Altitude.
  3. Create a Personal Connection.
  4. Speak Clearly and Professionally.
  5. Active Listening is Everything.
  6. Be Helpful.
  7. Proper Ending.

How do you teach kids phone etiquette?

If your kids are phone newbies too, you’ve got to lay down these 7 rules.

  1. When in doubt, text before you call.
  2. Use emojis while texting to convey tone.
  3. If they don’t pick up, don’t freak out.
  4. Be ready to talk to an adult.
  5. Don’t be idle.
  6. Warn others if you’re video chatting.
  7. Actually say “bye.”

What is telephone etiquette and why is it important?

Phone etiquette is a way for you to showcase your manners and properly represent yourself or your business to others. Positive interactions create lasting impressions that are instrumental to business success. Telephone etiquette consists of active listening skills, choice of words and tone of voice.

What is proper phone etiquette at workplace?

Always answer a phone by saying “good morning” or “hello”. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.

What is telephone business etiquette?

Business Phone Etiquette Do’s: They will appreciate the courtesy even if they recognized your name and number when they picked up. Speak clearly. Treat callers the way you like to be treated on the phone. That means making easy, friendly conversation that accomplishes goals for both parties. Leave succinct voicemails.

What is important practice telephone etiquette?

Provide your undivided attention An important thing to practice is to ensure while on the phone you are focused on the customer and not focused on interrupting the caller. Avoid over talking the caller, and don’t allow sidebar discussions to take place with other people at work.

What is telephone etiquette for kids?

Lower your voice when taking calls in public and be mindful of the people around you. Put your phone away during dinner and mealtime. Use this time to interact with family and/or the people you are sharing a meal with. Avoid taking a phone call or texting if you are speaking face-to-face with someone.

How should kids answer the phone?

Can I take a message?” Encourage your child to make a note of the caller’s phone number as well as a short message.

  1. Do not tell your child to lie, as they might be confused or bungle the lie.
  2. Teach your child what to say if they are asked if you are home are not. Tell them not to reveal that they are home alone.

What is telephone etiquette?

Telephone etiquette refers to a set of rules that apply when people make calls to others or when they are receiving a phone call. There are slightly different rules for a variety of situations. and making and receiving personal calls is not the same as making/receiving business calls.

What is the etiquette for phones?

Although it may be tempting,avoid texting during face-to-face conversations;

  • Avoid accepting calls when you are in the middle of a face-to-face conversation;
  • Avoid discussing personal topics in an area where others may hear you;
  • Avoid using inappropriate pictures for a person’s contact photo;
  • What is professional phone etiquette?

    Leaving the caller to voice mail or worse, a busy tone. Professional phone etiquette requires that you first confirm the person is available that you are transferring the call to. If they are, you connect the call, introduce the caller to the other staff member, then politely say goodbye, and disconnect from the call.

    What does phone etiquette mean?

    Telephone Etiquette. Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person’s limitations, allowing that person time to speak, communicating clearly and much, much more. Your voice must create a pleasant visual impression over the telephone.