How do you put music on a Cisco CallManager hold?

How do you put music on a Cisco CallManager hold?

How to: Change Music On Hold in CUCM

  1. Step 1: Login to your CUCM Publisher.
  2. Step 2: Upload the file to Media Resources > MOH Audio File Management.
  3. Step 3: Change the file in Media Resources > Music On Hold Audio Source.
  4. Step 4: Repeat steps 1-3 on the Subscriber.

How do I change the music on Cisco hold?

Resetting a Music On Hold Server Step 1 Choose Service > Music On Hold. The Music On Hold (MOH) Audio Source Configuration window displays. Step 2 Click Configure Music On Hold Servers.

What is music on hold in Cucm?

Use the integrated Music On Hold (MOH) feature to place on-net and off-net users on hold with music from a streaming source. Music On Hold server is a software application that provides music on hold audio sources and connects a music on hold audio source to multiple streams.

What is multicast music on hold?

Music on hold (MOH) using, multi casting can be a bit of a challenge to set up, that is possibly why a lot of people don’t bother. Multicast music on hold, uses the capability of a voice gateway’s capability to stream a wave file (i.e. your music on hold file), from flash.

How do I add a MoH file to Cucm?

CUCM ships with a default MoH audio file. To add additional MoH audio files, navigate to Media Resources > MoH Audio File Management from CUCM Administration (shown in Figure 15-13). Click the Upload File button, and browse the local directory structure for the WAV audio file.

How do you use MoH Cucm?

To configure CUCM for supporting multicast MOH, follow these steps:

  1. Go to CUCM Administration GUI > Media Resources > Music on Hold Audio Source and select the audio source you are enabling for multicast.
  2. Go to Media Resources > Music on Hold Server Configuration.

How do I get rid of Cucm hold music?

Resolution. To disable Music on Hold (MOH), set the Run Flag to NO on all of the available MOH servers, so that MOH is not played from any of of the servers in the cluster. To do this, go to the Cisco CallManager Administration page > Service > Media Resource > Music on Hold Server.

How do you set up hold music?

To set up music on hold:

  1. Navigate to Services > Unite > Settings > Music On Hold > Upload new music.
  2. In the Upload audio file box, click Choose File to select a file from your computer, or type the location of the file.
  3. Read the Terms & Conditions and check the box.
  4. Once agreed, click Upload.

What is multicast music?

The Multicast Music-on-Hold (MMOH) feature enables you to subscribe to a music streaming service when you are using a Cisco Unified Border Element. Music streams from an MMOH server to the interface of Cisco UBE, which then converts it into unicast.

What is MoH server?

The integrated MoH feature enables users to place on-net and off-net callers on hold with music instead of the default “one on hold.” The MoH source makes music available to any on-net or off-net device placed on hold. …

How does MoH work in Cucm?

The CUCME and SRST router-based resources provide MoH by streaming one audio file stored in the router’s flash memory or a fixed audio source connected through an optional E&M (ear and mouth) hardware interface. The CUCM integrated MoH Server supports multicast and unicast for MoH streaming.

What is Ipvms service?

The MoH feature is part of the Cisco IP Voice Media Streaming (IPVMS) service running on CUCM. Audio streams are created between telephony devices and the MoH server. Signaling messages are exchanged between telephony devices and CUCM.

How to download music on hold ( MOH ) files?

If you want to download Music-on-Hold (MoH) files from Cisco Unified Communications Manager (CUCM), you need to have CLI access to download the MoH files. Also you need to have SFTP Server setup where you can download the MoH Files. Below is the procedure to download:

Which is the default hold music on Cisco?

As a result Tim’s Opus No. 1 became the default hold music on Cisco’s product. The original version has a nice stereo effect on the clapping and a real breathiness and richness in the Synths. There have been a number of people over the years that have tracked me down due to this music.

Where to find MOH file in Cisco Call Manager?

Transfer completed. Once the transfer of the MoH is successful, you should be able to find the MoH file in the root directory of your SFTP server. If you come across error messages like these, it is possible that it is an issue with the SFTP server or connectivity to the SFTP server.