What are my consumer rights if an item is faulty?

The Consumer Rights Act gives you a clear early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. Contact the retailer you bought the goods from and tell it about the problem and that you want to reject the item and get your money back.

What can consumers do if they have problems with a product or service they purchase?

If the problem is major or cannot be fixed, the consumer can choose to:

reject the goods and obtain a full refund or replacement, or.
keep the goods and seek compensation for the reduction in value of the goods.

Can I ask for a refund for faulty goods?

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. It doesn’t matter whether you bought the item new or secondhand – you’ll still have rights. You’ll have legal rights if the item you bought is: broken or damaged (‘not of satisfactory quality’)

How do I lodge a complaint with consumer Affairs NSW?

If you prefer to talk with someone about your complaint, please contact us on 13 32 20. Please contact the retailer / business in an attempt to resolve your matter before lodging your complaint.

What rights Customers consumers have when they are unsatisfied with the goods or services?

Repairs, replacements and refunds are known as remedies. You can ask for a remedy under the Consumer Guarantees Act (CGA). You should be able to get a repair, replacement or refund if: products or services don’t do what they are meant to, or are defective.

What can I do with faulty goods?

To get faulty goods repaired or replaced

Contact the retailer. Tell the retailer about the problem and ask for the goods to be either repaired or be replaced.
Covered by the guarantee.
If the retailer or manufacturer does not help.
If your retailer still refuses to cooperate.

How can I get my money back from faulty goods?

How to obtain a refund

Contact the retailer.
If the retailer rejects your claim.
If neither the retailer nor manufacturer offers a refund.
If the retailer still does not offer a refund.
Goods paid for with a credit card.
Contact the retailer.
Covered by the guarantee.
If the retailer or manufacturer does not help.

How to complain to a trader about faulty goods?

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter by post or copy the text into an email.

What happens if a product fails to meet a consumer guarantee?

Repair, replace, refund. If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

What to do if you have a minor problem with a product?

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

When did consumer guarantee come into effect in Australia?

Under Australian Consumer Law, most products and services bought in Australia (from 1 January 2011) come with an ‘automatic consumer guarantee’ that the product or service you purchased will work and do what it says it will.